Cancellation and Payment Policy
Version 1, updated September 24, 2026
Cancelling or changing a booking
Plans change, and we understand. Please give as much notice as you can:
- More than 48 hours before the booking starts: no charge.
- Less than 48 hours before: 50% of the booking total may be charged, because the time was set aside for you.
- Holiday bookings: cancel at least 7 days ahead to avoid the 50% charge. Holidays book up early.
- Coming home early: visits already scheduled for the remaining days may still be charged.
To cancel, use your account or call or text 530-227-8330.
If we have to cancel
If illness or an emergency means we can't make a visit, we'll tell you as soon as possible and you won't be charged for the missed visit.
Payment
Invoices are sent by email and are due within 7 days. We accept the methods listed on your invoice. Please include the invoice number with your payment.